Contact Us
Thank you for visiting our site. Once you have successfully placed and paid for your order, you will receive an order confirmation email. This email contains our customer service contact address. If you cannot locate this email, please check your spam or promotions folders.
Do you have any questions, feedback, or require further information?
If your inquiry is not addressed on our information pages, or if anything remains unclear, please send us an email. Please include your name, contact phone number, and city of residence. If you require after-sales service, please also provide photographs of the product in question.
Customer Service — Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed.
Frequently Asked Questions (FAQ):
Q: What is the company's return policy?
A: Once we have received your returned item(s) and inspected their condition, we will proceed with processing your return or exchange. Please allow us at least 30 days from the date we receive your returned items to complete the processing of your return or exchange.
Shipping and delivery typically take 8 to 15 days.
Please contact us via email at: contact@helpvexa.com
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